Overview
A regional distributor representing 8 international brands across Malaysia and Singapore was managing their
regulatory affairs through a fragmented mix of in-house staff, freelance consultants, and brand owners creating duplication, delays, and compliance gaps. We consolidated all regulatory management under one structured programme.
The Challenge
290+ active notifications across NPRA and HSA, managed by 4 different parties with no unified tracking. 3 renewal lapses in the previous 12 months. Inconsistent label compliance across brands. No single point of accountability.
Our Approach
Full portfolio audit across all 8 brands, building a unified compliance register. Standardized the documentation process across all principals, established a single reporting structure, and took on all NPRA and HSA correspondence directly. Quarterly strategy calls with the client and per-brand compliance status reports to
each principal.
The Outcome
Full portfolio compliance restored within 90 days. Renewal lapse rate reduced to zero. Documentation preparation time reduced by an estimated 60% through standardized processes. 4 new brand principals have since been added to the programme.