Overview
A Malaysian health supplement startup came to us with a proprietary herbal blend they had developed over two years but no regulatory experience whatsoever. We guided them through their first NPRA registration from scratch, including helping them build the documentation framework for future product
expansions.
Client Background
The founders had strong product knowledge but no regulatory background. Their existing product labelling was non-compliant. Their formulation documentation was incomplete, and they had no local business entity
registered — a prerequisite for NPRA membership.
Our Approach
Full compliance gap assessment. Guided them through the NPRA membership process, provided label redesign guidance, and built a complete product dossier from their existing formulation records. Explained
every step in plain language no jargon, no assumptions.
The Outcome
Product registered with NPRA within 6.5 months of their membership confirmation. The client is now listed in
three major pharmacy chains and selling on Shopee and Lazada with full compliance. They've since returned
to register two additional products.